Privacy Policy
Last updated: October 19, 2025
Solution Energy USA, Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website solutionenergygroup.com and related services (the “Services”). This Policy is designed to comply with major international privacy laws, including but not limited to: EU/EEA General Data Protection Regulation (GDPR) and UK GDPR; U.S. state and federal laws, including the California Consumer Privacy Act (CCPA/CPRA); Australia’s Privacy Act 1988 and Australian Privacy Principles (APPs); Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA); Brazil’s Lei Geral de Proteção de Dados (LGPD); Singapore’s Personal Data Protection Act (PDPA); and other applicable global privacy and data protection regulations. By using our Services, you agree to the terms of this Privacy Policy.
Information We Collect — We collect personal information necessary to provide our Services, including: Contact details such as name, email address, phone number, and postal address; account details such as username, login information, and preferences; payment information including billing details and transaction records (processed securely through third-party providers — we do not store full payment card details); technical data including IP address, browser type, operating system, and device identifiers; usage data such as pages viewed, links clicked, time/date of access, and interactions with our Services; cookies and tracking data collected through analytics tools and similar technologies; and sensitive data (if applicable), which we generally do not collect, but if required will only be collected with your explicit consent or as permitted by law.
How We Use Information — We use your information for purposes including delivering, maintaining, and improving our Services; processing orders, payments, and transactions; responding to inquiries and providing support; sending updates, promotional communications, or newsletters (with your consent where required); ensuring security, preventing fraud, and detecting misuse; complying with legal obligations and regulatory requirements; and analyzing performance and improving user experience.
Legal Basis for Processing — Depending on your location, we rely on different legal grounds to process your data: consent (for example, marketing communications and non-essential cookies); contract (to provide Services you requested); legal obligations (to comply with applicable laws); and legitimate interests (to improve our Services, ensure security, prevent fraud, and manage operations).
Sharing and International Transfers — We do not sell personal information. We may share it with service providers and partners who help us operate (such as IT, hosting, payment processing, and analytics); authorities when required by law or to protect legal rights; business transferees in case of mergers, acquisitions, or restructuring; and third parties with consent, such as marketing or strategic partners. As a global business, your data may be transferred outside your country, including to the U.S., EU/EEA, Australia, and other jurisdictions where we or our providers operate. We use safeguards such as Standard Contractual Clauses, adequacy decisions, or equivalent protections to ensure compliance with international requirements.
Your Rights — Your privacy rights vary by jurisdiction but may include: the right to access a copy of your personal data; the right to update or correct inaccurate information; the right to request deletion of your personal information (subject to lawful exceptions); the right to restrict how we use your data; the right to object to processing for direct marketing or certain purposes; the right to portability to receive your data in a structured, machine-readable format; the right to withdraw consent where processing is based on consent; the right to opt out of the “sale” or “sharing” of personal information (note: we do not sell data); and the right to non-discrimination for exercising your rights. To exercise these rights, please contact us at info@solutionenergygroup.com. We may require verification of your identity.
Cookies and Tracking — We use cookies and similar technologies for remembering preferences and settings; analytics and performance monitoring; and advertising and personalization (where permitted by law and with your consent where required, such as in the EU/UK). You may disable cookies in your browser, but some features may be unavailable.
Data Security and Retention — We apply reasonable technical, organizational, and administrative measures to protect personal information. While no system is completely secure, we take precautions to minimize risks. We retain data only for as long as necessary to fulfill the purposes described in this Policy or as required by law, after which it is securely deleted or anonymized.
Children’s Privacy — Our Services are not directed to children under 13 in the U.S., under 15 in Australia, or the equivalent minimum age in other jurisdictions. We do not knowingly collect data from children without parental consent. If we become aware that we have collected such data, we will delete it.
Complaints — If you have a concern about our handling of your data, please contact us first at info@solutionenergygroup.com. You may also have the right to lodge a complaint with your local data protection authority, including: EU/UK – your local Data Protection Authority; Australia – Office of the Australian Information Commissioner (OAIC); U.S. – your state Attorney General or the Federal Trade Commission (FTC); or other jurisdictions – your local supervisory authority.
Updates to this Policy — We may update this Privacy Policy periodically. Any changes will be posted at solutionenergygroup.com with a revised “Last Updated” date.
Contact Us — If you have questions about these Terms, please contact us at: Solution Energy USA, Inc.
708 Main Street, Suite 1000, Houston, TX 77002
📧 Email: info@solutionenergygroup.com